General Terms of Use

General Terms of Use

  • Preamble
  • 1. Service provided by Austrian Airlines
  • 2. Availability of the Austrian Family website
  • 3. Links to Third-Party Websites/Liability
  • 4. Copyright
  • 5. Rights to Upload
  • 6. Code of Conduct
  • 7. Validity of the Terms of Use
  • 8. Severability Clause
  • 9. Choice of Law & Jurisdiction
  • 10. Prize Draw Revocation

Austrian Airlines offers interesting services that you can use free of charge, including the kids, teens and parents’ area. We also provide you with a wealth of up-to-date information. However, there is no question that this means we have to have some rules here that apply to everyone. Usage of these services is therefore based on the following terms of use. Please also show these terms of use to your parents, who can also find out more information about Austrian Airlines here.


The Austrian Airlines family website is a free information and prize draw homepage for families with children aged between 2 and 17. The supplier of the services is Austrian Airlines Aktiengesellschaft, hereinafter referred to as “Austrian”.

These general terms of use apply to the use of the Austrian Airlines family website, hereinafter referred to as “Austrian family website” and the utilization of the services offered there. The terms of use that can be accessed online at the time of the actual visit of the Internet use or actual utilization of services provided by the Austrian family website apply. With the use of the Austrian family website and/or the utilization of services, users and their parent/guardian agree fully that they will comply with these general terms of use. If not, the user is not permitted to use the Austrian family website and its associated services.

  1. Service provided by Austrian Airlines

The Austrian family website is a platform that is free of charge for the user. It can be accessed via

The portal is aimed at families with children (hereinafter referred to as “users”) who wish to use the platform to obtain information online about flying and traveling with Austrian. Furthermore, the Austrian family website offers users the opportunity to participate in various promotions. The above services are offered to users in three different areas. For kids aged between two and ten, Austrian offers basic services consisting mainly of information about flying and traveling. For teens aged 11 to 17, Austrian offers an extended range of services with more interactivity in the TeensWorld. Insofar as the terms of use do not expressly refer to a specific area of the platform, they apply to all areas.

The information provided is also based on information received by Austrian from third parties. In individual cases, incorrect information may be presented despite careful preparation, selection and integration of content on the Austrian family website. Austrian can therefore accept no liability for the accuracy, completeness and up-to-dateness of the information provided by third parties.

For some of the services offered, such as the use of or participation in promotions and prize draws, special conditions are applied by Austrian. Users are obligated to read the relevant information and conditions in particular before using these services.

Links to other websites that are not operated by Austrian but by third parties can be found on the Austrian family website. By clicking on these links, users are transferred from the Austrian family website to the Internet pages of the third party. The operators of the linked pages that appear on the Austrian family website act under their own name and on their own account. Austrian is not a representative for any of the respective linked third parties. As such, individual conditions may apply on the linked pages. Users are obligated to read the relevant information and conditions separately.

  1. Availability of the Austrian family website

Austrian tries, wherever possible, to ensure that the Austrian family website service is available seven days a week while taking into consideration any maintenance and repair work that may need to be carried out. Austrian does not guarantee that the service is available at any time and without interruption in a secure, fault-free and timely manner. While carrying out maintenance and/or repair work and/or updates as well as during interruptions that Austrian has no influence upon, breaks in service may occur.

  1. Links to Third-Party Websites/Liability

Austrian and the partners linked to the Austrian family website operate their websites independently of one another and are each responsible for their own services. Austrian therefore accepts no liability for the content of the linked websites. Austrian accepts no liability that the information provided within the context of the link is correct. Furthermore, Austrian accepts no liability for the content of the linked websites and their technical conditions.

Austrian is also not liable for damages outside its own area of responsibility that may be caused e.g. by Internet access, telephone cables, servers and other third-party devices.

Austrian is not liable for any violations of rights, data loss, access problems and other damage caused by users or third parties that can be traced back to the conduct of users of the Austrian family website.

Austrian is not liable for damage that can be traced back to system errors, force majeure or external influences. External influences refers in particular to unauthorized access by hackers and other third parties.

With regard to contractual and non-contractual claims against Austrian, Austrian is liable for willfully and grossly negligent violation of obligations in respect to the user. For slight negligence, Austrian is only liable in the case of injury to life, limb or health as well as in the case of an infringement of material contractual obligations. In the case of a slightly negligent violation of a contractual obligation, Austrian is only liable to the extent of damages that are typically foreseeable. An essential contractual obligation is an obligation whose fulfillment enables the proper implementation of the contract in the first place and upon the fulfillment of which the contractual partner regularly relies. This does not apply in the case of liability according to Austrian Product Liability Law. The limitation of liability in clauses 2 to 4 also applies to violation of obligations on the part of the legal representatives or agents of Austrian.

If Austrian becomes aware that the content on linked third-party websites violates these terms of use or legal regulations, Austrian reserves the right to delete the unlawful information without notice or block access to it.

  1. Copyright

All data, search results, texts, graphics, software and other information on this website enjoy copyright protection in accordance with international copyright laws. Any reproduction, duplication or modification is permitted in its entirety only with the written permission of Austrian. Any editing, duplication, distribution and/or public communication constitutes an infringement of the above-mentioned legal regulations and will be pursued under copyright laws. In particular, the automatic reading of the database and websites and the incorporation of content of the websites in a frame without the consent of Austrian is not permitted. Users may only use the application for their own use.

  1. Rights to Upload

Users and their parents/guardians shall ensure and guarantee that they possess all the required licenses, rights, consents and permissions that are required in order for Austrian to use each upload provided by the user for the purposes of offering and publishing it on the Austrian family website.

The user and their parent/guardian acknowledge and agree that they alone are responsible for their media content, in particular their text contributions, photo and video content and the publication thereof. Austrian neither accepts nor confirms any opinions, recommendations or advice contained therein.

  1. Code of Conduct

The Austrian family website is aimed at private users. Commercial use of the Austrian family website is not permitted.

The services provided by Austrian on the Austrian family website grant access to copyright protected material such as music, images, videos, editorial contributions, games and other protected materials.

Austrian exercises virtual house rights on the Austrian family website. Austrian therefore reserves the right, for example, to remove content from the website at any time including without the prior agreement of users or their parents/guardians. This is particularly the case if the content has been uploaded in violation of the code of conduct, the content violates legal regulations, the content is offensive or hostile or violates good morals or third parties assert a claim against Austrian that the content is unlawful. Austrian also retains the right to exclude users who post unlawful content or content that falls into the above-listed categories from using the whole service or individual functionalities from the first time they post such content.

  1. Validity of the Terms of Use

Austrian reserves the right to change these terms of use at any time and without providing a reason.

  1. Severability Clause

If individual provisions of these terms of use violate legal regulations or become invalid for other reasons, either wholly or in part, this does not affect the validity of the remaining provisions. The invalid or ineffective clause shall be replaced by mutual consent by an effective regulation that comes as close as possible to the economic intent of the ineffective provision.

  1. Choice of Law & Jurisdiction

Austrian law applies exclusively. The place of jurisdiction shall be Vienna, unless mandatory statutory provisions provide otherwise.

  1. Prize Draw Revocation

Consent for data to be processed for the purpose of the Austrian family website can be revoked at any time by the user and their parent/guardian by sending a message to the email address or the fax number: +43 5 1766 512 676.


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